REFUNDS & RETURNS POLICY

1. What is your return policy?

 

We don’t offer returns and exchanges on:

  • T-shirts,
  • mugs,
  • sweatshirt,
  • tank tops,
  • spiral notebook,
  • stickers,
  • paintings, &
  • all personalized/custom products.

because these are custom printed and unique to each campaign, BUT if there’s something wrong with your order, please let us know by contacting us at support@elegantgiftstore.com

( We can offer exchanges on products like Jewelry, flower pots, statues & handbags because these are not custom printed )

 

All products will qualify for refund only if:

  • the product itself is flawed,
  • if the quality of the printing is poor, or
  • if the final product is materially different from the product presented on the site.

You must submit a claim within 15 days of the delivery date.

If there’s an issue with your product, please submit a claim through our online form. You’ll need your order number as well as the email address used to place the order.
We will use this information to look into a replacement and prevent future errors.

Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Please note that customers are responsible for return shipping rates.

 

2. How long does a replacement, refund, or return take to process?

 
We review claims within 72 business hours. After determining that your order qualifies for a replacement or exchange, you will receive a new order confirmation that will allow you to track the progress of your replacement/exchange. Replacement orders generally take 5 – 10 business days for processing.
 
Qualified refunds are processed immediately, but it may take 5-10 business days to appear on your statement depending on your method of payment.
 
If we request that your item is returned to us, we’ll send the exchange or qualified refund your way after receiving your return. Please note that customers are responsible for return shipping rates.
 

 

3. Can I exchange an item for a different size/color?

 

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@elegantgiftstore.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

 
 

4. How long will it take to ship my order?

 

Shipping Time & Rates for Delivering Shirts:

Shipping To First item, USD Additional item, USD
USA (Shipping up to 4 - 7 business days) $4 $2
CANADA (Shipping up to 12 - 17 business days) $8.50 $4
INTERNATIONAL (Shipping up to 12 - 25 business days) $10 $4

Shipping Time & Rates for Delivering Sweatshirts, Hoodies and Long sleeves:

Shipping To First item, USD Additional item, USD
USA (Shipping up to 4 - 7 business days) $8 $2
CANADA (Shipping up to 12 - 17 business days) $11.50 $6
INTERNATIONAL (Shipping up to 12 - 25 business days) $15 $10

Shipping Time & Rates for Delivering Mugs (both size 11oz & 15oz):

Shipping To First item, USD (11 oz / 15 oz) Additional item, USD (11 oz / 15 oz)
USA (Shipping up to 5 - 7 business days) $5.50 / $8.00 $3.00 / $3.00
CANADA (Shipping up to 12 - 17 business days) $11 / $12 $5.00 / $6.00
INTERNATIONAL (Shipping up to 12 - 30 business days) $13.00 / $15.00 $7.00 / $8.00

Shipping Time & Rates for Delivering All Other Items Like Jewelry, Statues, Paintings, handbags, flower pots & Personalized Items:

Shipping To First item, USD Additional item, USD
USA (Shipping up to 9 - 15 business days*) $4 $3 + $1 x Quantity
CANADA (Shipping up to 12 - 17 business days*) $14 $13 + $1 x Quantity
INTERNATIONAL (Shipping up to 12 - 20 business days*) $9 $8 + $1 x Quantity

* Excluding Processing Time ( For personalized products, it takes a little longer time due to printing/engraving your text/images on the product )

*Normal Processing Time Is 2~4 days.

We also provide “Free Shipping” option but the delivery time is 25~35 days for USA, UK & Canada. For other countries, it is 20~30 days

For “express shipping” we provide “DHL Official” courier service. The delivery time is 3~7 days (excluding processing time) & their shipping fee is $35

* Shipping to Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States can take additional 6 – 10 business days.

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