SHIPPING & DELIVERY

1. When will I get my order?

 

Please check the table below for shipping dates & delivery charges.

Shipping Time & Rates for Delivering Shirts:

Shipping To First item, USD Additional item, USD
USA (Shipping up to 3 - 7 business days) $4 $2
CANADA (Shipping up to 12 - 17 business days) $8.50 $4
INTERNATIONAL (Shipping up to 12 - 25 business days) $10 $4

Shipping Time & Rates for Delivering Sweatshirts, Hoodies and Long sleeves:

Shipping To First item, USD Additional item, USD
USA (Shipping up to 3 - 7 business days) $8 $2
CANADA (Shipping up to 12 - 17 business days) $11.50 $6
INTERNATIONAL (Shipping up to 12 - 25 business days) $15 $10

Shipping Time & Rates for Delivering Mugs (both size 11oz & 15oz):

Shipping To First item, USD (11 oz / 15 oz) Additional item, USD (11 oz / 15 oz)
USA (Shipping up to 5 - 7 business days) $5.50 / $8.00 $3.00 / $3.00
CANADA (Shipping up to 12 - 17 business days) $11 / $12 $5.00 / $6.00
INTERNATIONAL (Shipping up to 12 - 30 business days) $13.00 / $15.00 $7.00 / $8.00

Shipping Time & Rates for Delivering All Other Items Like Jewelry, Statues, Paintings & Personalized Items:

Shipping To First item, USD Additional item, USD
USA (Shipping up to 7 - 15 business days*) $4 $3 + $1 x Quantity
CANADA (Shipping up to 12 - 17 business days*) $14 $13 + $1 x Quantity
INTERNATIONAL (Shipping up to 12 - 20 business days*) $9 $8 + $1 x Quantity

* Excluding Processing Time ( For personalized products, it takes a little longer time due to printing/engraving your text/images on the product )

*Normal Processing Time Is 2~4 days.

We also provide “Free Shipping” option but the delivery time is 25~35 days for USA, UK & Canada. For other countries, it is 20~30 days

For “express shipping” we provide “DHL Official” courier service. The delivery time is 3~7 days (excluding processing time) & their shipping fee is $35

* Shipping to Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States can take additional 6 – 10 business days.

We Use These Shipping Providers (Depending Upon Location):

USPS First Class
USPS Priority Mail
UPS Mail Innovations
UPS Surepost
UPS Mail Innovations International
UPS 2nd Day Air
DHL Official
CJ Shipping
Asendia IPA Fully Tracked

2. Where will my order ship from?

We work with a USA based on-demand order fulfillment company. So, all the T-shirts, Hoodies, Tank Tops, Sweatshirts, stickers, Mugs & Spiral Notebooks will be printed & shipped from/within USA.

Other products like Jewelry, Statues, Paintings & Personalized Items Are Shipped From USA/China/UK/Australia/Thailand, Depending Upon Stock Availability In The Inventories & Your Location. 

3. Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

4. My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us via email : support@elegantgiftstore.com, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address.

● Ask your local post office if they have your package.

● Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise—If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be! If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at support@elegantgiftstore.com with your order number.

NOTE: We will not be responsible for wrong shipping address entered by you. So, please check your address twice before proceeding to checkout.

5. How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@elegantgiftstore.com

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