Frequently Asked Questions

Shipping costs will vary depending on the shipping destination and the number of items that you purchase. Please check our Shipping Policy page for shipping time & rates.

Shipping times vary based on the product and destination. Please check our Shipping Policy page for shipping times.

To view estimated shipping times for your orders, please visit the Track Your Order page. You can track your package’s delivery progress at any time from this area.

We don’t offer returns and exchanges because our products are custom printed and unique to each campaign, but if there’s something wrong with your order, please let us know by contacting us at support@elegantgiftstore.com

They will only qualify for refund if the product itself is flawed, if the quality of the printing is poor, or if the final product is materially different from the product presented on the site.

You must submit a claim within 15 days of the delivery date.

If there’s an issue with your product, please submit a claim through our online form. You’ll need your order number as well as the email address used to place the order.
We will use this information to look into a replacement and prevent future errors.

Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Please note that customers are responsible for return shipping rates.

You can keep track of your order at any time by visiting our Track Your Order page.

Please check your email for tracking number.

Tracking numbers can take 1-2 days to appear in the shipping carrier’s system.

If you haven’t received any tracking number even after 2~3 day then please Contact Us.

If you have tracking number but it is not working within a few days, please contact the shipping carrier.

Because our orders are custom produced, we offer address changes/order cancellations for a short period of time after your order is placed. Once, the package is dispatched, you can’t modify or cancel the order. To see if your order is still eligible to be changed, visit our Track Your Order page.

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If your order is missing or materially defective, you can file a claim & request a replacement. Just Contact Us.

Right now, we only accept Paypal BUT PayPal can also be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account) even if you don’t have any Paypal account.

Check our ” Payment Methods ” page for more details.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

The reasons why we suggest you use PayPal:

  • Payment is traceable. By using your PayPal account, you can trace the status of your payment.
  • When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account).
  • When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from http:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).

You can directly send us an email at support@elegantgiftstore.com

Or

You can fill our ” Contact Us ” form.

You can also chat with us on Facebook messenger by clicking on the messenger chat icon ( located at bottom right of the page )

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