1. How much does shipping cost?
Shipping costs will vary depending on the shipping destination and the number of items that you purchase. Please check our Shipping Policy page for shipping time & rates. You can also check the shipping rates on the checkout page after filling in your shipping address.
2. How long will it take to ship my order?
Shipping times vary based on the product and destination. Please check our Shipping Policy page for shipping times.
To view estimated shipping times for your existing orders, please visit the Track Your Order page. You can track your package’s delivery progress at any time from this area.
3. What is your return policy?
You must submit a claim within 15 days of the delivery date if the product itself is flawed, if the quality of the printing is poor, or if the final product is materially different from the product presented on the site.
Please submit a claim through our online form in such a case. You’ll need your order number as well as the email address used to place the order.
You can also contact us at [email protected] or use our live chat feature
Any unauthorized returns or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
4. How secure is my payment?
We accept payment only via Paypal & it is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make a payment.
The reasons why we suggest you use PayPal:
- Payment is traceable. By using your PayPal account, you can trace the status of your payment.
- When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account).
- When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.
Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from http:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).
5. What is the status of my order?
Once your product/s is/are dispatched, we will send a unique tracking number via email.
You can keep track of your order at any time by visiting our “ Track Your Order ” page.
Please check your email for the tracking number. It may take 2~4 days depending on the product & your location. Please don’t hesitate while contacting us for any queries. We are always here to help you.
6. What should I do if my order is missing or defective.
We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If your order is missing or materially defective, you can file a claim & request a replacement. Just Contact Us.
7. Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
8. Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
9. What is your policy for digital products?
There is no shipping time or cost for digital products.
Please note that we will NOT send any physical copy when you buy eBooks, checklists, audio files, or any other digital items from our website.
You can download your product immediately after completing the checkout. You will also receive a download link via registered email.
REFUND POLICY FOR DIGITAL ITEMS:
We do NOT offer refunds on digital items. However, if you are 100% dissatisfied with our digital products then please contact us at [email protected]
We will definitely figure out any solution in this case : )